Frequently Asked About Our Terms
If we find a breach—such as account sharing, prohibited payment methods or bonus abuse—we may suspend or close your account. Funds are usually returned to your original payment method. Serious breaches may result in a permanent ban and referral to local authorities where required by law.
Yes, you can request account closure anytime via support. Your balance remains yours; we process a withdrawal to your nominated payment method (DANA, OVO, GoPay, QRIS or bank transfer) within 24–48 hours of closure. Account data is archived for seven years as required by law.
We retain account data, transaction history and identity verification records for seven years to comply with local anti-money-laundering regulations. After that period, data is securely deleted unless a legal hold applies. You can request early deletion via support.
DANA, OVO, GoPay and QRIS deposits usually clear in under one minute once you confirm the transaction in your app. Bank transfers may take 1–2 hours. All payment terms, including fees and currency handling, are in the full terms document.
Our dispute process is outlined in the full terms. Contact support immediately with your account ID and transaction reference. We investigate within 5 business days and respond in writing. If unresolved, you can escalate through local consumer protection channels where applicable.
Yes. Contact our support team via live chat or email to request clarification on any clause or a summary in simpler language. We also offer in-lobby guides explaining the key rules. Response time is within 24 hours.
Access to our games and services depends on local law. Our core terms apply across Indonesia, but withdrawal methods, promotional eligibility and game availability may vary by region. Check your account settings or contact support to confirm what applies to you.
