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Legal terms you actually need to know

Your account, your data, your control. We've built totojp around clear account rules, secure payment handling, and straightforward access to your information.

Account security verified at sign-upPayment data encrypted end-to-endWithdrawal identity checks on file
totojp Legal terms you actually need to know
REACH OUR TEAM

Contact us about your account or legal questions

Team online

Live chat

Open the chat widget in your account lobby. Our team responds in real time during business hours, seven days a week. We handle account queries, payment disputes and data requests through chat.

Email support

Send detailed questions to our support inbox. We reply within 24 hours with answers about your account, legal terms or data access. Email is best for formal requests or records.

Phone support

Call our support line Monday to Friday, 09:00–18:00 Jakarta time. We handle urgent account security matters, payment problems and legal clarifications over the phone.

ACCOUNT SECURITY

How we protect your account, data and withdrawals

Identity verification

We confirm your identity at sign-up using your name, email, phone number and banking details. When you request a withdrawal, we verify your identity against your registration to prevent unauthorized access and protect your funds.

Encrypted payment storage

Your banking details — account number, card data, digital wallet credentials — are encrypted and stored separately from your account profile. Payment processors DANA, OVO, GoPay and QRIS handle transaction routing securely.

Withdrawal verification

All withdrawal requests are reviewed against your account file before we send funds. We match your withdrawal method to your deposit method to detect fraud. Your balance is held securely until payout clears.

Cookie and session logs

We log your device, IP address and session activity to detect unauthorized access. You can review your login history in account settings. If you spot unfamiliar activity, contact support immediately to secure your account.

Data retention and deletion

We keep your account data for five years after account closure to comply with fraud prevention and local law. You can request account deletion or data correction by contacting support with your account ID and registered email.

Policy updates and your rights

We update these terms periodically. Material changes are notified via email at least 30 days in advance. You can always request a copy of our current legal policy by email or chat. Your rights to access, correct or delete your data depend on local law.

Your legal questions answered

We collect your name, email, phone number, date of birth and banking details at registration. We store these to verify your identity, process deposits and withdrawals, and comply with fraud prevention. Your banking credentials are encrypted separately from your account profile.

We retain your account history, transaction logs and banking data for five years after account closure, where local law permits. This supports fraud investigation and regulatory compliance. You can request early deletion by contacting support with your account ID and registered email.

Yes. Submit a formal data request via email or live chat with your account ID and registered email. We compile your account profile, transaction history, login logs and any support tickets within 14 days. This request depends on local law and your residency.

We log all login attempts and flag suspicious activity automatically. If an unauthorized access attempt is detected, we alert you and may temporarily lock your account for security. Check your login history in settings and contact support if you see unfamiliar activity.

No. Your banking credentials are not shared with third parties outside our payment processors. DANA, OVO, GoPay and QRIS handle transaction routing; we do not pass your card numbers or wallet IDs to other platforms or merchants.

Log into your account and open Settings. You can update your email and phone number directly. For name, date of birth or banking details, contact support with proof of identity. Changes are processed within 24 hours.

You can close your account anytime from Settings. Your balance is returned via your registered deposit method within 3–5 business days. We retain your data for five years for compliance. To request permanent deletion, email support after your account closes, where local law permits.